Refund & Return Policy

Reporting an Issue:

Please report any issues with your perishable item or order within [4 to 6] hours of delivery.

Contact our customer support team by [email] to initiate the return process. Provide your order details and a clear description of the issue.

Email: trent.moore@yesway.com; Hours of Operation: Monday Thru Friday 9am to 4pm Central Standard Time. Emails will be answered within 72 business hours upon receipt during normal business hours. Please expect a delayed reply during Holiday Hours and Closures.

Evaluation and Resolution:

We will review your case within 72 hours upon receiving your email. Additional evidence, such as photographs, may be requested to ensure a thorough evaluation of the situation.

Based on the nature of the issue and our assessment, we may offer a replacement or a future credit toward another order. Please note that we cannot guarantee a replacement for orders without insurance protection. Additionally, Yesway & Allsup’s is not responsible for items that arrive damaged, thawed, broken, etc.

Refunds are not issued on Non-Insurance Orders.

Insurance Claims:

If you have selected insurance coverage for your order(recommended), please go to https://claims.route.com/ to initiate the insurance claim process.

Follow the guidelines provided on the website to submit your insurance claim. Help & FAQ for Route Insurance Protection

Return Procedures:

In certain cases, we may request you to return the perishable item to us for further evaluation of the incident.

Follow the instructions provided by our customer support team for the return process, including packaging guidelines and shipping instructions. We will provide a return label if a return is authorized.

Refunds and Credits:

Once a refund is issued from Route Protection Insurance if approved please take note of the following:

• Refunds may take [7 to 10] business days to reflect in your account, depending on your bank or payment provider’s policies.

Updated: 10/08/2024