Refund & Return Policy
Reporting an Issue:
Please report any issues with your perishable item or order within [4] hours of delivery.
Contact our customer support team by [phone/email] to initiate the return process. Provide your order details and a clear description of the issue.
Email: customerservice@yesway.com; Phone: 682-428-2389; Hours of Operation: Monday Thru Friday 9am to 5pm Central Standard Time. Emails will be answered within 48 hours upon receipt during normal business hours.
Evaluation and Resolution:
Our team will review your case promptly and may request supporting documentation such as photographs to assess the situation.
We may offer a refund, replacement, or credit based on the nature of the issue and our assessment.
Return Procedures:
In certain cases, we may request you to return the perishable item to us for further evaluation.
Follow the instructions provided by our customer support team for the return process, including packaging guidelines and shipping instructions. We will provide a return label if a return is authorized.
Refunds and Credits:
Once we receive and evaluate the returned item, we will process a refund or credit to your original payment method.
- Refunds may take [7 to 10] business days to reflect in your account, depending on your bank or payment provider’s policies.
