Shipping Days and Order Cut-Off Times:
- We ship Monday through Wednesday to minimize the time perishable items spend in transit.
- Orders received prior to 10am [Central Standard Time] on shipping days will be processed and fulfilled on the same day.
- Orders received after 10am [Central Standard Time] will be fulfilled on the next processing day.
Thursday, Friday, Saturday, & Sunday Orders:
- Shipments from these days will be processed on the following Monday.
- If Monday is a Holiday then the orders will be processed on Tuesday.
Packaging and Temperature Control:
- We take utmost care in packaging your perishable items to maintain their quality during transit.
- Our packaging includes insulated containers and ice packs/dry ice, as necessary, to preserve the desired temperature.
- We follow industry best practices and adhere to regulatory guidelines for packaging perishable shipments.
Delivery Timeframes and Tracking:
- Delivery timeframes may vary depending on the shipping method and destination.
- Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.
Delivery Address and Recipient Information:
- It is essential to provide accurate delivery address details, including any special instructions or gate codes, to ensure successful delivery.
- Please verify that the recipient’s contact information is correct to facilitate any necessary communication regarding the delivery.
Delivery Issues and Support:
- If you encounter any issues with your perishable shipment, such as delays or damage, please contact our customer support team immediately.
- Our team will work diligently to address the situation and provide a satisfactory resolution within 48 business hours.
Holiday Season Shipping Policy:
The holiday season is upon us, and we want to ensure your orders arrive in perfect time for your celebrations. Here’s our Holiday Shipping Guide to help you plan your orders effectively:
Orders will be shipped on Monday, November 20th, and Tuesday, November 21st.
Our team will be available on Wednesday prior to Thanksgiving, but no shipments will be processed.
We will be closed on Thanksgiving Dayrd & and that Friday as well.
Christmas Shipping Deadlines:
For Ground Shipping:
3-day shipments must be shipped by 12/19.
2-day shipments must be shipped by 12/20.
1-day ground shipments must be shipped by 12/21.
For Christmas Shipping Using Express Service:
Overnight shipments can be sent up to 12/21.
2-day shipping deadline is 12/20.
3-day shipping deadline is 12/19.
We will be closed on Monday, 12/25, in honor of Christmas.
Additionally, we will be closed on 1/1/24 in observance of New Year’s Day.