Shipping Policy

Shipping Days and Order Cut-Off Times:

• We ship Monday through Wednesday to minimize the time perishable items spend in transit.
• Orders received prior to 10am [Central Standard Time] on shipping days will be processed and fulfilled on the same day.
• Orders received after 10am [Central Standard Time] will be fulfilled on the next processing day.

Thursday, Friday, Saturday, & Sunday Orders:

• Shipments from these days will be processed on the following Monday.
  • If Monday is a Holiday then the orders will be processed on Tuesday.

Packaging and Temperature Control:

• We take utmost care in packaging your perishable items to maintain their quality during transit.
• Our packaging includes insulated containers and ice packs/dry ice, as necessary, to preserve the desired temperature.
• We follow industry best practices and adhere to regulatory guidelines for packaging perishable shipments.

Delivery Timeframes and Tracking:

• Delivery timeframes may vary depending on the shipping method and destination.
• Once your order is shipped, you will receive a shipping confirmation email with tracking information to monitor the progress of your delivery.

Delivery Address and Recipient Information:

• It is essential to provide accurate delivery address details, including any special instructions or gate codes, to ensure successful delivery.
• Please verify that the recipient’s contact information is correct to facilitate any necessary communication regarding the delivery.

Delivery Issues and Support:

• If you encounter any issues with your perishable shipment, such as delays or damage, please contact our customer support team immediately.
• Our team will work diligently to address the situation and provide a satisfactory resolution within 48 business hours.